Hello Readers…..

Thanks to everyone who has taken the time to relate their experiences regarding Quality in their RV.  I sincerely appreciate hearing from each and everyone. 

Every major industry relies on a cast of trained folks to perform the many tasks that are required to produce a product.  The RV Industry is no different in this respect.  Just a few minutes spent in a modern RV will quickly disclose the vast number of parts and pieces that go into building of the RV.  Getting all of the parts and pieces put into their proper places, attached properly, and operating correctly is not an easy task.  Yet, thanks to the training and talents of the small army of RV workers, this task does get completed in a way that allows an appealing product to be sold to the Customer.

But, sometimes there is a problem.  Read on…. 

Sam and wife Nancy have three young children and fit into the “30 something” bracket.  They recently purchased a new 28-foot Travel Trailer.  Sam writes “Nan and I wanted a way to spend quality time with our kids as in their growing years.  We had both grown up with camping and the outdoors in our blood, and after thinking about the several ways to do this; we decided that owning an RV was a good way to go.  We found the RV that fit our lifestyle, complete with bunk beds for the kids, and space for Nan and I.  We had a good experience with our Dealer and are very happy with our new RV.”

Sam continues.  “During one of our weekend trips into the hill country, our youngest came running into our bedroom and woke us up.  He told us that there was water on the floor.  Not knowing what to expect, I pulled on my pants and made my way to the Bathroom.  Yep, there was water all over the floor and it appeared to be coming from the toilet.”

“It took me less than a minute to go outside and turn off the water” he writes.  By this time, Nan and the kids were all out of bed and wanted their breakfast.  Fixing breakfast for three growing kids, especially when you do not have water, is a task.  But thanks to Peanut Butter and Jelly, the kids were quickly satisfied, out the door, and on their way to the playground.”

“It took a good hour before we had all of the water mopped up,” Sam writes.  “With the bathroom floor sufficiently dry, I was finally able to look for the leak.  Nan agreed to control the water faucet while I looked for the leak.”

“It took several minutes for the first water to start to cover the floor,” Sam writes.  “The water was coming out from under a wall in the bathroom.”

Sam tells me that he was able to remove the wall panel that covered the water pipe to the toilet.  “The inside space was very wet” adds Sam.

Sam found that the problem was a small split in the plastic water line.  “It looked to me as if someone had forced the plastic pipe onto a connector in a manner that caused the plastic pipe to split.” 

“I cut off the split end, rearranged the pipe, and re-connected the pipe to the connector.  Nan turned on the water and there was no leak.”

“I called the Dealer after we arrived back home” Sam writes.  “The Dealer told me to bring RV into the shop and they would check it over.”  They ended up pulling out the wall panels in the bathroom, and made sure that all of the areas were completely dry.  I was very pleased with their attention to detail and the way they handled the problem.”

In retrospect, what should have been a routine water pipe connection during the RV’s build up turned out to be a costly Warranty repair by the Dealer.  Hopefully, the person who made the faulty water pipe connection will not soon make a similar mistake. 

Respectfully,

Tech Support