Hello Readers…..

 

One of the many joys that a writer receives is to read the responses of the readers.  To everyone who reads these articles, a Big Thanks…..

 

In the past week, two readers responded to the discussions on Quality with almost opposite stories.  Here is a brief summary of the response from each reader.

 

Reader One writes “With over 30 years of professional experience in the Quality Assurance business, I would like to offer my expertise to any RV Manufacturer that is serious about improving the quality of their products.  We recently purchased as new up-scale 5^th Wheel (it is our third one, by the way) fully intending to take it South for the Winter season.  We did a “walk around” inspection at delivery and was very satisfied with the way the Dealership handled the sale.”   Reader One continues.  “On our first night out, my wife mentioned that the Ice Cream was soft and the Freezer was not cold enough.”

 

“This immediately caused some concern,” he writes.  “Next day we found an RV Dealership and asked if they would try to find the problem with the Freezer.” 

 

Reader One wraps up his note.  “It took the RV Technician less than 10 minutes to find the problem.  What he found was a 3” thick piece of insulation laying under the exhaust vent cap.  He pulled the vent cap, removed the piece of insulation, replaced the cap, and soon we were on our way.”

 

“Now that is what I call plain Negligence” Reader One writes.  “In my business, that would have been found at Final Inspection, or before.”

 

Before drawing any conclusions, here is Reader Two’s news.

 

“My wife and I are about 10 years from retirement.  After spending many years camping with our three children (all are now out of the nest), we decided to invest in our dream, a new Motorhome.”

 

Reader Two continues.  “After several visits to our local RV Dealerships, we made the decision on what we wanted.  The deal was completed to our satisfaction and three days later, the Dealership advised that our new Motorhome was ready for inspection and delivery.”

 

“Our experience with the inspection and delivery was great,” he writes.  “I had prepared a list of items I wanted checked and the Dealership did a wonderful job with the Inspection and delivery process.  We drove out of the Dealership’s lot completely satisfied and have since taken several trips for family visits and everything works great.”

 

While the problems that Reader One experienced with his new 5^th Wheel RV did not result in an expensive repair job, never the less, it did cause the new owner to not be satisfied with his purchase.  As Reader One continued to relate “there was indication at all that the Refrigerator was having a problem cooling the Freezer.  The Dealership had checked it and recorded the temperatures.  Everything looked to be on good order.”

 

In both cases, the buyers were completely satisfied with the way the Dealership had done their job in getting the new 5^th Wheel and Motorhome ready for delivery.  Both Reader One and Reader Two made this point.

 

Thus, what else?

 

Could it be that an up-scale 5^th Wheel RV does not receive the same level of Quality Inspection and attention to detail, as does an expensive Motorhome?

 

One can only guess at the answer to this question.

 

However, when a Customer lays out cold, hard cash for a new RV product, it seems reasonable that whatever product the Customer chooses, they have a right to expect that the product is built, inspected, and tested to the highest standards in the industry.

 

Now that is not too much to ask, is it?    

 

Respectfully,

 

Tech Support